We do not make exchanges, only refunds.
You have 30 days following receipt of your order to inform us of your return request and return part or all of your order.
In accordance with the terms and conditions of sale, only unworn, unstained, undamaged, unwashed items with tags, pouch/kit/cover intact will be accepted.
Returned items must be in a condition to be resold.
1 - We invite you to :
Click on the link received by email after the order confirmation
Click on the following link: https://jott.movimoda.online/rma and identify yourself.
2 - Select the item(s) that are not suitable and indicate the quantity and the reason for return.
3 - Validate the return request.
4 - After validation of the request, an email containing the return form to be printed and attached to the parcel will be sent to you. Do not hesitate to check your junk mail/spam folder.
Shipping costs are at the Customer's expense. The return is made under the Customer's responsibility, NIMA cannot be held responsible in case of loss or theft of the parcel. The Customer is advised to send his return with a follow-up, and to keep the documents concerning it, in order to follow the evolution of the delivery, until the notification of reception by NIMA's services.
Returns are made EXCLUSIVELY by post, returns to a relay point or shop are not available.
The postal address for returns is as follows :
NIMA C/O SNDR EVOLUTION
17 Rue Thomas Edison
For each return, it is imperative to attach the return form received by email.
5 - After receipt and processing of your package by our services, and provided that the return complies with the above return procedures, the refund will be made within a maximum of 14 days after receipt of your package in our warehouse on the payment method used at the time of purchase (Paypal or credit card).
Depending on the bank processing times of the Customer's bank, the refund may take 3-4 working days to appear on the Customer's bank account.
In the event of a return from a country subject to customs duties, the Customer must mention that it is a return of goods on the customs declaration. Otherwise, the customs duties relating to this return will be borne exclusively by the Customer.