FAQ

SHOPPING

• Can I cancel or change my order?
• Where to find our JOTT Stores ?
• Which size to choose ?

MAINTENANCE AND AFTER-SALES SUPPORT

• How can I store my JOTT ?
• How to wash my JOTT ?
• There’s a hole in my JOTT
• Guarantees and after-sales support
• Feathers stay clumped
• Some feathers are coming out

PRODUCT INFORMATION

• Impermeability
• Origin of feathers & down
• Why do you use down of animal origin ?
• Are you using real fur ?
• Where are JOTT products made ?

RETURN POLICY

• Exchange/refund
• Delivery and returns

PROTECTION OF PERSONAL DATA

• Respect for privacy